Welcome to KOTODAMA's FAQ page

We have compiled a list of commonly asked questions to provide you with all the information you need. If you have any other questions or need further assistance, please don't hesitate to contact our customer service team at info@kotodama.co.uk. We are here to help!

1. What type of clothing does KOTODAMA specialize in?

KOTODAMA specializes in unique anime-inspired clothing. Our top-selling Berserk Hoodie and Sweatshirt feature vibrant prints and a perfect blend of comfort and cutting-edge design.

2. How can KOTODAMA elevate my style?

KOTODAMA's signature creations are designed to help you stand out in the fashion game. Our unique anime-inspired clothing pieces are carefully crafted to elevate your style and make a statement.

3. What is the eligibility for returns at KOTODAMA?

Returns are accepted within 14 days of the delivery date. Please ensure that the items are returned in their original condition, unused, and with all original packaging and tags.

4. Who is responsible for the cost of return shipping?

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items of value.

5. How long does it take to process a refund?

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Are there any restocking fees for returned items?

No, we do not charge a restocking fee for returned items.

7. Can final sale items be returned or refunded?

No, items marked as final sale cannot be returned or refunded.

8. What is KOTODAMA's shipping policy?

We aim to dispatch all orders within 48 hours, Monday to Friday. Please note that we are unable to guarantee specific delivery times. If you need your order in time for a special occasion, please contact us first to let us know.

9. What should I do if my order hasn't arrived within the expected timeframe?

If your order hasn't arrived within 20 business days, please send us an email at info@kotodama.co.uk, and we will assist you in tracking your order and resolving any delays.

10. How can I contact KOTODAMA for further assistance?

If you have any other questions or need further assistance, please don't hesitate to contact our customer service team at info@kotodama.co.uk. We are here to help!